Community-Based COVID-19 Vaccine Scheduling

NIC’s TeleGov scheduling platform, powered by Microsoft, provides an immediate solution for state and local Health Departments as they “plan, prepare for, promote, distribute, administer, monitor, and track coronavirus vaccines to ensure broad-based distribution, access, and vaccine coverage” (H.R.133 - Consolidated Appropriations Act, 2021). Used across seven states for appointment management from DMV offices to unemployment agencies, NIC’s TeleGov is a cloud-based turnkey solution that helps states and cities:


  • Reopen offices safely by complying with state and federal social distancing regulations

  • Improve the customer experience by more efficiently managing office foot traffic

  • Provide long-term business continuity by transitioning seamlessly between in-person and virtual transactions





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A Scalable Government Tool for the Next Normal


PLAN: Centralized Appointment Management

Citizens can easily schedule appointments for the COVID-19 vaccine based on current criteria, availability, and requirements. Government can plan for and include queuing criteria, manage and control the site administration capacity, and send notifications for the second dosage.


PREPARE: Robust Back-end Management

Government can prepare for today’s vaccination needs and nimbly adjust to future vaccination distribution changes. NIC TeleGov offers the ability to integrate new workflows or add criteria to existing workflows through our automated, low code solution.


DISTRIBUTE: Multi-Location Vaccine Management

Government can easily manage the distribution of the vaccine to citizens at each individual administration site.


ADMINISTER: Turnkey COVID-19 Vaccine Administration and Testing

When TeleGov is integrated with NIC’s TourHealth turnkey COVID-19 vaccine and testing solution, government can create a centralized user experience for their citizens. TourHealth provides onsite COVID-19 vaccination and testing services, with sites across the United States.


MONITOR: Prescreen, Follow-up and Notifications

Through NIC TeleGov, governments can establish prescreening requirements, provide follow up on the second dosage, and send critical notifications to citizens. Citizens can use TeleGov to keep track of their appointment and receive notice when scheduling their second immunization. A virtual waiting room queues patients and balances load.


TRACK: Scalable Platform and Robust Reporting

The secure NIC TeleGov platform offers governments the ability to track individuals and provide the reporting necessary to distribute vaccines successfully. Reporting can include integration with state and federal immunization systems.

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